Most inquiries about the Boom service are common questions, so if you have questions related about your Boom Card, the Boom mobile app or any other associated services, please refer to the list of frequently-asked questions below to find the answer that best suits your needs.
Boom Financial provides a mobile financial platform for customers to share and spend money from their cell phones in the United States, Latin America and the Caribbean. It allows users to transfer money, deposit checks, track purchases from their cell phones.
Our first consumer service is the world’s first cross border mobile banking service. Boom helps families share their money quickly, safely and economically. Members can load cash in many different ways, at one of our thousands Boom load partners, via direct deposit, check deposit and send money, all this through our mobile app directly from their Boom account.
No, Boom issues federally insured prepaid Visa cards in the US through our issuing partner, Self Help Federal Credit Union. These cards enable many features including: domestic and international money transfer, check cashing, a Visa debit card, direct deposit of payroll and social benefits as well as a great Android smartphone app to access all of these features.
No, at this moment the Boom account is a standalone account and transfers are only allowed among boom members.
You may start by downloading our mobile app and complete the sign up process. Once you have completed your registration, we would sign you up with our A la Carte plan. This plan is designed to allow you to “pay as you go” and try out the service. If you then decide to commit to a Gold or Platinum plan, we can do so at any time.
At the moment the service only allows you to send money to anyone in the United States that has a mobile phone and is registered or eligible to register, or to anyone living in Haiti, registered or eligible to register who has a Digicel mobile phone. Transfers service to Mexico coming soon.
You may reach Boom through different channels:
- By Phone: If you’re in the USA dial 1 -888-880-6842.
- Visit any retail location store in the Miami-Ft. Lauderdale Area.
- Email us at: email@example.com
- Visit our Website: www.useboom.com
To enroll you need 4 things:
- Your full name and DOB (you must be 18 years and older)
- Your full address, where you would like us to mail your Boom card (No PO Boxes please)
- Your mobile phone, since Boom is mobile banking, land lines are not accepted and an email address if you have one
- A form of current government Issue ID
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards, secure files and buildings. As for your personal information, Boom uses it for everyday business purposes, such as: to process your transactions, maintain your account, respond to court orders and legal investigations. Also for marketing purposes, we access it to offer you our products and services.
You can register with a SSN or ITIN. If you do not have a SSN you may register using a valid form of non-expired government ID, such as Driver’s License, Passport, Tax ID number, Matricula Consular or Voter Registration Card. Haitian ID types include CIN, Passport, Driver’s License, and non-expired NIFcard or NIF Card + Matricula Fiscal if NIF card is expired with matching NIF numbers.
Having an ID tied to your account helps to safeguard your account. We also use your Identification card to validate all of your personal information and make sure all the information has been entered correctly.
Yes you can.
If you are a permanent United States resident with a verifiable physical U.S. street address, age 18 or older and have a valid ID document such as a Social Security number, ITIN, Matricula Consular, Passport or an Alien ID Card (Green Card), you can enroll for Boom.
No. No one is able to access your account with just your phone number. At the time of registration, you assign a password to access your account on your mobile device. Plus your have the added security features such as the two secret questions. They will need to know the answer to either your questions or your password, in order to access your account. As for your funds, they are not able to withdraw them since they will not only need to have your card, but the card PIN as well.
Regardless of someone hacking into your phone to get your account information (account phone number); they still need the answers to the secret questions or your password to access your account. This is why it is important to never share your secret questions/answers or your password with anyone.
No, Boom never recommends you share your account details with anyone.
At this moment, Boom does not offer joint accounts. Each account is per individual.
We are confident that you will enjoy all the benefits that Boom offers to satisfy your financial needs. If you should not be satisfied, you can request for your account to be close. A $2.00 processing fee will apply and any remaining balance will be mail to you in a check.
You can access your transaction history easily through the Boom App. Transaction history is displayed in real time so you can track and keep your budget under control.
At moment of launch, the Boom app will be supported on Android devices 2.3 and higher
You can download the application for Free from Google Play.
If your account was set up in the US, you can only load money in the US. Currently there are no authorize loading partners outside the US
You can use your Boom Visa Debit card to have access to your funds if you visit Haiti, Mexico or any other country, keep in mind though, there is a fee for international transactions. Your account can also be accessed through your mobile phone but be aware that roaming charges apply.
Boom Store Locator will provide the closest location to the member’s address. However there are currently 68 points of service, with coverage in all 10 districts of Haiti.
With Boom, you can send cash to be picked up at any of the following locations in Mexico: Bancomer, Bancoppel, Banorte, Bansefi, Caja Popular, Elektra, Famsa, Santander, Soriana, Telegrafos and Walmart.
Through our useboom.com website under the store locator.
Everyone who registers for the Boom service in Haiti will have both their valid form of photo Government ID as well as their mobile phone number validated. In order to access the funds received the customer must have the phone that received the SMS message with them at the time of registration.
Every recipient must present their current ID when they pick up their cash. The information on the ID needs to match the information you provided in the remittance. If someone else tries to pick up the money, they won’t be able to, so that only the person you want to pick up the money will be able to.
Yes, account is in USD and will receive USD.
No. A customer can receive money to their phone before they are registered, however the customer DOES have to register before they can access, withdraw or send funds.
No, Boom is a bank to bank transfer service, not a cash remittance, so the $1.50 tax does not apply. The fee you pay to withdraw funds is a Boom fee, not a government tax fee.
The exchange rate that you’ll get with Boom when you send cash to Mexico changes with the current market rate, but is competitive with the rates of money transfer companies. You can find the current exchange rate using the Use Boom Android App before sending money to Mexico.
Boom has established auto-cancellation policies. A transfer to a recipient will be canceled after 45 days for US-initiated transfers, after 30 days for HT-initiated transfers and after 30 days for transfers to Mexico. The money transferred will be returned to sender account with the exception of fees.
So while a card is not needed to have an account, a card is needed to have access to funds in your account through the ATM and to make PIN debit purchases.
Upon registering, you will be receiving a card in the mail to the address you provided at registration. The card will arrive within 3-5 business days.
All active registered members.
No, the Boom Visa Prepaid Card is a reloadable prepaid card. In order for you to start using it you need to load funds on your card and only spend what you have. You don’t run the risk of incurring in overdraft fees.
It is necessary for your account to be active, registered, and paid for (depending on the plan you chose).
Answer: Yes. When signing up for a Boom account no credit checks are performed or needed. The Boom Card, is a prepaid card and you can only spend the money you load on your card.
Please keep in mind that enrollment success and receiving your Card is based on verifying your personal information including: your first name and last name, verifiable U.S. street address (No P.O. Boxes), date of birth and one valid ID document.
You may need to provide a supportive form of Government Issue ID with photo, such as driver’s license, Matricula Consular, passport, with your personal information and expiration date.
The activation of a card is done in two steps. First you must associate the card with your account. On the mobile app you will need to provide the card reference ID number. This is a 12 to 15 digit number located in the back bottom left hand side of the card; in addition you will need to enter the last four digits of the card. Then you must call the IVR to set up you card PIN. The IVR line is 1-866-345-5651.
Answer: If you lose your Card or believe it has been stolen, you must immediately report it through the mobile app, by going to Settings and under Debit Card you will have the option to report it lost.
Also, when reporting a card lost or stolen, all pending transfers will automatically be canceled as a security/fraud preventive prevention tactic.
Order a replacement card right through our mobile app, see terms and conditions for related costs to expedite your card.
If you forget your ATM PIN or would like to change it, you can do so by accessing the Settings menu on our mobile App where you can change your Card Pin immediately.
No. Currently Boom does not offer family plans.
No. For your convenience, you can always view your Card Account balance and transactions online through our mobile app.
There a couple of ways of loading money into your Boom account. When loading money with a load pack (Reload it or MoneyPak) you must follow the instructions to redeem the loads and you can do so through our mobile app. When loading at a Visa Ready link location, you just need to hand out the money and your card to the cashier. The most common locations for ready link are 7 Eleven, CVS and Walmart. A similar process is done if you are loading at a Touch-n-Buy location.
Boom gives you access to thousands of readily available loading locations. The Boom App provides you with the details of the nearest loading partner. You may find the closest location under the Load section.
There are fees associated with loading your Boom card and it varies by merchant merchant. Loads at Touch-n-buy are $2.00. For other load providers fees may vary from $3.50 -$4.95. However, at Boom retail locations, the cash loading fee is only $1.
The most cash you can load at a time is $2,999.00.
Once you have completed the load the mobile App your balance will be updated immediately.
No, at the moment the loading options are only available in the United States.
Yes. Check Direct is a service that allows US Boom members, with access to the Android App, to cash a check using their mobile phone. You can take a photo of the check, our system will process the check, and once approved, the funds will be automatically deposited into your account and available to spend with the Boom Visa Debit Card, withdrawal from an ATM, or send to other Boom members in the US, Haiti or Mexico. Just follow the easy instructions on our mobile app.
Boom accepts the following types of checks and the limits per check, to be deposited through our mobile app:
- Personal checks, not exceeding $400 per check.
- Payroll Checks, not exceeding $1500 per check.
- Government Checks, not exceeding $2000
- Tax Check, not exceeding $5000
Funds are available immediately once the check has been verified. Typically processing takes only 2-3 minutes, but for certain checks additional processing is required and it may take up to 24 hours for the check to clear and for your funds to be deposited into your Boom Account.
You can check the status of your check in your transaction history within the Boom App. To do so log in, select transaction history, and look for a transaction labeled Check Direct™. Click on that transaction to see more details including the status of the transactions as either “processing” “pending review” “failed” or “completed.”
Yes, there is a 2.0% fee for the convenience of depositing a check from your mobile phone. That means if you deposit a check for $100, a $2 fee will be applied and a total of $98 will be credited to your Boom account.
Your check will not be processed. As with any financial transaction, please take your time to complete all necessary steps to ensure processing without delays. We have provided convenient reminders for you on the screen when you must endorse the check. Therefore we recommend endorsing the check and trying the Check Direct again.
With Direct Deposit you can have your payroll checks or government benefits checks automatically deposited into your Boom account. Note that it may take up to 1 or 2 pay cycles to have your direct deposit set up. How long this takes will depend on the date that your employer submits the enrollment form.
You can have access to your Direct Deposit account information directly from our mobile app. Just look it up in the Direct Deposit section of the Load feature. Your account and routing number will be display on screen and you can use these numbers to complete your employers Direct Deposit form and give it to your payroll department. Choose how much money you’d like to add to your Boom account – you can choose all of your pay (100%), or a fixed dollar amount to be added each pay period. The choice is yours.
There is no fee to sign up for Direct Deposit. It’s free and easy to use!
You can load up to $5,000 per transaction for a total monthly amount of $10,000
It is normal to see your deposit become available in the early hours of the day on which you get paid or on the date of your benefit payment.
Yes. Use your Boom account to receive your tax refund or for any other one time deposit from other companies or the government.
After you sign up for Boom and load money into your account, you are ready to start sending money from your mobile phone to anyone in the USA, Haiti or Mexico.
The money is available immediately for existing Boom members. If the recipient isn’t an existing member, they must first register for a Boom account, but they will have access to the funds immediately after they register.
At this time, the money will be available in dollars only. However once the funds are withdrawn, most Haiti locations will allow customers to convert USD to HTG if they chose.
Recipients in Mexico receive cash in the local currency, the Mexican Peso.
Sometimes you may experience a short delay in the IVR call back. We suggest you give it a moment, however if the transaction is not successful, you will receive an SMS notification letting you know the transaction was not successful. The funds will remain in your account if the transaction is not successful.
There are a number of reasons why they wouldn’t get the SMS; for example, if they do not have enough credits to allow SMS, if there is a network delay, or if the transaction was not successful. Any Boom member may call customer care to find out the status of their remittance. If you are a US member, you may check your transaction history on your mobile phone. Similarly, Haiti members may check their balance or transaction history via USSD.
If the remit is done through SMS, then simply reject the remit by declining the IVR call to confirm the remit. If the transfer has already been completed you must call the customer care department and let them know that you have sent money to the wrong phone number. In certain instances the transfer may be reversed, but only if the recipient number has not yet registered for the Boom service.
The remittance will still go through successfully; they will just not receive a notification of the funds. You may call them and let them know you sent them money. For transfers made to Mexico, you’ll need to notify your recipient anyway to provide a code to withdraw funds.
Boom account information cannot be shared. If you would like to know if the recipient has picked up their funds, you must call them directly and ask.
You may use your ATM card 5 times a day to perform a withdrawal or a daily total amount allowed of $800.00.
You can withdraw funds at any ATM that bears any of the following logos: Visa, Star, Plus and AllPoint. There might be an additional service fee that will be charged by the ATM. At the time of confirming the transaction, you will be asked to agree with this service fee so you will be aware prior to completing the transaction.
AllPoint ATMs are the only ATM network that will not charge you for using their ATMs; however, the $2.00 withdrawal fee is always applicable.
Yes, you may use your card internationally, but there will be an additional fee for international transactions.
No, Boom will not charge you an additional fee. You may complete a cash back transaction and withdraw cash at no additional fee.