This agreement applies to all accountholders effective August 1, 2015. The terms and conditions of this agreement replace all prior terms and conditions and all other agreements.
IMPORTANT – PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT
To help the US government combat the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.
This document constitutes the agreement (“Agreement”) outlining the terms and conditions for the Boom Service and the Boom Visa Prepaid Card issued to you. By accepting and using this Card, you agree to be bound by the terms and conditions contained in this Agreement. If you do not agree to the terms of this Agreement, do not use the Card; cancel the Card by calling the number on the back of the Card. The Card will remain the property of Self-Help Federal Credit Union (“Issuer” or “Credit Union”) and must be surrendered upon demand. The Card may be canceled, repossessed, or revoked by the Issuer at any time without prior notice, subject to applicable law.
The “Boom Service” consists of a financial account that you can load with funds in multiple ways, and that allows you to send money, receive money, and, with the Boom Visa Card, make purchases and withdraw cash. “Card,” “Boom Card” and “Boom Visa Prepaid Card” refer to the Boom® Visa® Reloadable Prepaid Card issued to you by Self-Help Federal Credit Union. “You”, “your”, “user,” and “Cardholder” refer to the owner of the Card and the account holder. “Boom Member” is a fully registered user of the Boom Service. “We,” “us,” and “our” mean Self-Help Federal Credit Union, or Boom, acting as its agent, our successors, affiliates or assignees. “Value” means monetary funds. “Loading value”, “loading money”, “adding funds” means adding funds to your Card account. “Balance” means the value of funds available in your Card account at a given time. “Mobile phone” means Android or iOS smart phones.
Your Boom account may be used with or without a Boom Visa Prepaid Card. You can load funds into your account using cash with your Boom card at any third-party retailer supporting GreenDot, Visa Readylink, and Blackstone services; or by receiving funds from another Boom user; or by receiving Direct Deposits from an employer or other institution. You can send money from your Boom account to another person even if you do not have a Boom Visa Prepaid Card. Your Boom Visa Prepaid Card is linked to your Boom account. The funds in your Boom account are insured by the National Credit Union Share Insurance Fund (NCUSIF). The NCUSIF is managed and operated by the National Credit Union Association (NCUA), the US federal government agency that regulates, charters and supervises federal credit unions. The funds in your Boom account will never expire, even if the Card itself expires. To the extent required by applicable law, funds in your Boom account may be transferred to the state government if the account is inactive and considered abandoned under state law. There is no line of credit associated with your account. You will not receive any interest on funds held in your account. The Boom Visa Prepaid Card is a reloadable prepaid card. The Card is not a gift card. You must add funds or “load” money into your Card account in order to use it. You may load funds through the methods described above. The Card allows you to access funds in your Boom account by making purchases at any merchant that accepts Visa debit cards, withdrawing cash at ATMs displaying the Visa, Plus or STAR logos, and sending money to another person, according to the terms set forth in this document (please refer to “Receiving Money from Another Boom User” in this document). You must be a fully registered Boom user before you can deposit money into your account; before you can transfer funds to another user; and before you can make purchases (POS or online) or withdrawal funds from ATMs using your Boom Visa Prepaid Card. The Boom Visa Prepaid Cards are the property of the Issuer. The Issuer or Boom may cancel, modify or restrict the use of any Boom Card Account with or without notice if the account is overdrawn, where necessary to maintain the security of the system, if you are in breach of this Agreement, or for other reasons permitted under applicable law. We will not increase pricing of services on any subscription-based Membership Plan for members that are still within the term of that plan as disclosed to you at the time of your registration.
You agree that your Boom Visa Prepaid Card will not be used to make or facilitate any transaction(s) that are or might be construed to be illegal pursuant to applicable law, rule or ordinance, including but not limited to, unlawful Internet gambling transactions or the purchase of illegal goods or services. Such use will constitute an event of default under this Agreement. Neither Boom nor the Issuer assumes any liability, responsibility or culpability for any such use by you or any authorized user(s). You agree that you are responsible for repayment of any and all debts incurred for these transactions. You further agree to indemnify and hold us harmless from any suits, liability, damages, or adverse action of any kind that results directly or indirectly from illegal use of the Card.
You may not sell or transfer your Card to anyone else. You may only register for one Boom account. Your Card cannot be redeemed for cash. Your Card may be used by only you. You are responsible for all transactions made using your Card and fees incurred by the use of your Card. You are wholly responsible for the use of your Card according to the terms and conditions of this Agreement. Minors who are fourteen years of age or older can have a Boom account of their own. In compliance with the United States Children’s Online Privacy Protection Act, we will not knowingly collect personal information from children under the age of 13, without the consent of a parent or guardian.
Your Card provides immediate access to your funds and should be treated as securely as cash. Carefully check purchase and cash withdrawal transactions before you enter your PIN or sign a sales slip to ensure the amount and all other information is correct. By providing your signature or entering your PIN, you are authorizing the merchant or Automatic Teller Machine (ATM) operator to debit funds from your account. Keep your PIN secure. Refer to “Keeping Your Boom PIN Secure” and “Keeping Your Card PIN Secure” in this document. Do not write it down or tell anyone else what it is. Periodically check your Card Account Transaction History to ensure you authorized all transactions. See “How to Get Card Account Information” in this Agreement. This is particularly important if you shop online. Compare the current balance and recent transactions to those you’ve recorded, including cash withdrawals, transfers to another person, purchases and other transactions. If you notice transactions you did not authorize, or if your balance has dropped suddenly without activity by you, immediately report the problem to customer service. See “How to Report an Unauthorized Transaction.” In the event your card is damaged and can no longer be used, be sure to fully destroy the card before disposing of it. Cut it into pieces so that the account number cannot be recognized. Dispose of the pieces in multiple locations so that it is not possible for someone to retrieve the pieces from the trash and reassemble them in a way that allows them to read the card number.
As a Boom member, you must keep Boom informed of any changes in your personal information, including home address and mobile phone number. This will ensure correct mailing of essential communications, replacement Cards, transaction history statements requested, etc. Please contact customer service to inform Boom of any changes in personal information. See “How to Contact Boom”.
To use the Boom service, you must have a mobile phone (Android or iOS) capable of sending and receiving text messages. Boom is compatible with most mobile carriers in the United States.
From time to time, we may need to contact you about your Card account. You authorize us to call you for any lawful purpose, including but not limited to suspected fraud or identify theft or servicing your Card account. We may monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law. You authorize us to use automated dialers and/or recorded messages when making such calls. You agree to pay (without reimbursement from us) any fees or charges you may incur with your mobile provider for any such calls we make to you. We will never call you for any reason that is not necessary to service your account or protect your account security. We will never sell your phone number for any reason and will not call you for marketing purposes.
By providing Boom your mobile phone number you consent to receiving Short Message Service (SMS) text messages from Boom. These messages may include transaction verification requests, account alerts, and transaction confirmations. You may receive an SMS text message from Boom asking you to reply with “Y” to receive SMS messages. For more details regarding the SMS message alert service, visit www.useboom.com. Your mobile carrier may charge fees for receiving text messages. Boom does not reimburse users for any fees incurred for sending or receiving Boom text messages. Boom is not liable for message delivery failures and delays.
You may use SMS Messages to interact with your Boom account for a variety of purposes. Instructions for using SMS Messages to perform certain functions are provided in the relevant sections of this Agreement. They are also provided as a supplement to this Agreement along with the Card kit. They can also be found on the Boom website www.useboom.com.
The Boom short code is: 22334. The following Boom SMS messages can be sent to 22334 at any time:
Users of Android and iOS smart phones can download the Boom Mobile App from within the apps menu in the smart phone. The Boom Mobile App can also be downloaded from the Boom website www.useboom.com.
With the Boom Mobile app, you can:
To have a Boom account, you must successfully register with Boom, and Federal law requires Boom to collect information to verify identity before a Boom account can be opened. The information requested are confidential and will not be shared or disclosed without your approval or unless required by law. You must fully complete the registration process before being able to use your Boom Card.
To sign up for a Boom account in the US on the Boom mobile app:
If you don’t receive the verification code, please check your mobile carrier’s terms and condition to ensure your phone plan supports Premium SMS & free short code messaging.
As part of your registration you will be asked to set up a secret 4-digit Boom PIN (Personal Identification Number). Your Boom PIN is required to log in into your account on the Boom mobile app, and is required to authorize money transfers from your mobile device.
Your 4-digit Boom PIN is NOT the same as your 4-digit Card PIN. Your Card PIN code is used to perform withdrawals at ATMs and make PIN Purchases using the Visa Prepaid Card. Your Card Pin cannot be used to initiate financial transactions from your mobile device.
To safeguard the security of your Card, it is recommended that you set your 4-digit Boom PIN to be unique and different from your 4-digit Card PIN.
For added security, you will be asked to establish two secret questions and the answers to those questions at registration time. Do not share your Boom PIN or secret answers with anyone. Do not write them down or store them with your Card. If you do not remember your Boom Pin, go to the login screen on the app, click on “Forgot Boom PIN” option to learn how to retrieve or reset your Boom Pin. Or you can call customer service 1-888-880-6842 to change or reset your Boom Pin.
Once you have received your Boom Card, you can activate your Boom Card using the Boom mobile app or by calling customer service at 1-888-880-6842.
To activate your Boom Card on the App:
Once you’ve activated the card, you will need to set your Card PIN code to be able to perform withdrawals at ATMs bearing the Visa, Plus or STAR logos and to make PIN purchases at merchant locations accepting debit card transactions with PINs.
You can set your Card PIN using the Boom mobile app or call 1-866-345-5651 to set your Card PIN code. When you call 1-866-345-5651 to set your Card PIN code, you will be connected to an automated phone system that will instruct you on how set your 4 digit Card PIN “Personal Identification Number.”
Do not share your Card PIN with anyone. You should not write your Card PIN down and keep it with your Card. If you believe anyone has gained unauthorized access to your Card PIN, you should advise us immediately by calling 1-888-880-6842. See “Your Liability for Unauthorized Transactions.”
To use your Boom Card, you must first load money into your Boom account. There are multiple ways to load money into your Boom account:
For assistance in finding the load method that is most convenient for you, refer to the Help section of the Boom Mobile App or speak to a Boom customer service representative 1-888-880-6842.
Before a load transaction is complete, Boom will ensure that the load will not cause your balance to exceed its maximum amount. Any load that would cause your balance to exceed the maximum allowable amount will be rejected. Refer to the “Transaction Limits” section of this Agreement for balance limits and limits on the amount that can be loaded into your account.
Fees associated with loading money into your Boom account are described in the “Fees” section of this Agreement.
You may receive Direct Deposits into your Boom account from your employer, a government entity, or another approved institution. You may not receive a Direct Deposit on behalf of another payee. To set up the Direct Deposit, you must provide your Direct Deposit Account Number and Routing Number to the sender. To obtain your personal Boom Direct Deposit Account Number and Routing Number, please call customer service at 1-888-880-6842 or log in to the Boom Mobile App.
Note: Depending on your employer and pay schedule, it can take several pay periods before automatic Direct Deposit takes effect. Please speak to your employer or the originator of the Direct Deposit for specific information on setup times.
Direct Deposit information should only be used for the receipt of Direct Deposits. It should not be used to arrange for payment to another person or entity. Incoming Direct Deposit into Boom accounts are made through ACH credit transactions. Boom Accounts are not authorized for use for ACH debit transactions. ACH debit transactions presented against a Boom Account will be returned unpaid. This means that Direct Deposit information cannot be used to set up bill payment or any other type of payment with merchants. Attempts to use Direct Deposit information for bill payment will be unsuccessful.
Direct Deposit can only be set up to receive ACH payments designated for receipt by the Boom account holder. ACH payments containing a recipient name other than that of the Boom account holder will be rejected. Rejected ACH payments will be returned to the originator.
To enroll for direct deposit, you need to provide your Boom account and routing number to your employer or benefits agency.
For direct deposit information:
(Please note: direct deposits can only be made to the name of the user registered on the account)
You can load your Boom Card at many popular merchant locations using any payment instrument the merchant accepts. In all cases, funds will be immediately available for making purchases or withdrawing cash using your Card.
To locate a merchant in your area offering load services for the Boom Card, use the location finder on the Boom mobile app, visit www.useboom.com, or call 1-888-880-6842.
Boom does not charge you a fee for loading your Card with a load partner, but the load network and merchant will charge you a fee for the service. The fees will vary by merchants and service providers. Boom’s limitations on load deposits are displayed in the Schedule of Fees included with your Card; limits apply regardless of source. Reload networks may set load limits that are lower than what Boom sets. If the load transaction is successful, the funds loaded will be made available immediately to your Boom account.
To find a complete list of merchants near you offering load services and information about their load limits and load fees, visit www.useboom.com or providers’ websites.
Boom Cards can be loaded at any merchant displaying the ReadyLink brand mark at the Point-of-Sale. The ReadyLink brand mark at the Point-of-Sale will look like the one printed on the back of your Boom Card. Many merchants perform Visa prepaid card loads but do not display the Visa Readylink mark. The online Visa Readylink load merchant locator can help identify Visa Readylink load merchants. Visa ReadyLink merchants include many popular grocery stores, drug stores, and gas stations. The load amount at a Visa ReadyLink merchant may be as low as $20 and as high as $750. To load your Card, simply hand cash or any other payment instrument accepted by the merchant to the clerk. Following the load, the clerk will provide you with a paper receipt.
To load cash with Visa ReadyLink at a participating merchant retailer using your Boom Visa Card:
(Receipt provided by the cashier will be your proof of load. Funds will be automatically credited to your account)
To load cash at a participating merchant retailer using a Touch N’ Buy terminal:
(When the transaction is complete, funds will be automatically credited to your account. Boom will send a SMS confirmation to your phone that your load is complete.)
You can receive money at any time from another Boom user. When another Boom user sends you money, you will receive it the same day. You will be notified of incoming money transfers by an SMS text message from Boom. Funds will be immediately available for making purchases, withdrawing cash, and sending money.
With Boom, you can send money to any person in the U.S. who has a mobile phone (Android or iOS) capable of receiving SMS text messages. However, to be able to access the funds received, the recipient of the funds must be a Boom registered user. Funds sent from one registered user to another registered user are made available immediately in the recipient’s account. Funds sent from a registered user to a non-registered user will be made available to the recipient after the recipient has completed the registration process and successfully activated his or hers account.
When you send money to a person in the U.S., the recipient must register for a Boom account before he or she can access the funds. When a non-registered recipient has completed the registration process, his or hers account will become active, and he or she will receive a Boom Visa Prepaid Card in the mail. Without the Boom Card, the recipient can only load funds and send funds to another user using the Boom mobile app. With the Boom Card, the recipient will be able to withdraw cash at an ATM or make purchases (POS and online) with the Card.
To send money to a person in the US using the Boom mobile App:
You may also call customer service at 1-888-880-6842, for assistance on completing a transfer over the phone.
If you send money to a person who is not a Boom user, the funds will be deducted from your account and held until the recipient completes his or her Boom registration. Boom will initiate an SMS text message to the recipient to assist him or her in registering for the Boom service. The recipient will have 30 days to complete Boom registration in order to collect the money you sent. If the recipient does not register for Boom within 30 days, the money will be returned to your account. If your account becomes blocked due to suspected fraud, or if your card is reported lost or stolen, or if your account is blocked due to multiple incorrect card PIN entries at an ATM or merchant terminal, any outstanding money transfers to a person who has not yet registered for Boom will be cancelled and the funds returned to your account.
You will receive an SMS notification indicating whether the money transfer is successful and when any funds are returned to you. Once a person is registered for Boom, you can send money at any time and the recipient will receive the money the same day.
Be sure to double-check the phone number before sending money. We will rely on the phone number you provide, and will hold you responsible for your errors. It may not be possible to return you the funds once the recipient has registered for a Boom account and the funds are made available to the recipient, and he or she has withdrawn the funds. If you believe you have made a transfer in error, please call customer service immediately.
You may use your Boom Visa Prepaid Card wherever Visa debit cards are accepted, in accordance with the terms of this Agreement. If the amount of a purchase transaction attempted exceeds your Card balance, it will be declined. However, if a transaction is processed for an amount that exceeds your Card account balance, creating a “shortage”, you shall remain fully liable to us for the amount of the transaction. No shortage fees or overdraft fees will be imposed on your account in these instances. However, we reserve the right to bill you for any shortage. By agreeing to these terms, you agree to pay us promptly for any shortage. We reserve the right to cancel your Card should one or more shortages against your account occur. Except as otherwise stated in this Agreement, it is not possible for you to stop payment on any transaction originated by use of your Card.
If you wish to make a purchase and do not have sufficient funds in your Card account, you can request that the merchant charge a part of the purchase to the Card and allow you to pay the remainder using cash or another method. This is called a “split tender transaction.” Merchants allow split tender transactions at their own discretion. Some merchants only allow split tender transactions if the remaining amount is paid in cash, as opposed to another card or a check.
If you use your Card to make a purchase in a currency other than the U.S. dollar, Visa® will convert the purchase currency to U.S. dollars before deducting the amount from your Card account. Visa® will establish a currency conversion rate based on the wholesale currency markets for the applicable processing date, and will assess a 1% International Transaction Fee, if the transaction was made in a country outside the U.S.. This rate may vary from the rate Visa® itself receives, or the government-mandated rate in effect on that date. The currency conversion rate is independent of the fee we assess for international transactions. You the cardholder will pay only the fees described in the “Fees” section of this Agreement. These cover the 1% fee assessed by Visa®. If you return an item for a refund, you will not be refunded the international fees that were charged on the original purchase.
Your Card may not be used for ATM cash withdrawals or purchases in the following countries:
|Côte D’Ivoire||Lebanon||South Sudan|
|Democratic Republic of Congo||Liberia||Sudan|
|Ecuador||Libyan Arab Jamahiriya||Syrian Arab Republic|
In addition, your Card may not be used to get cash at an ATM in:
Your Card may not be used for online gambling, in-person gambling or for related products at casinos.
When using your Card to pay for gasoline, it is recommended that you pay in person at the service counter and specify the amount in advance. Your Card may be used at an automated fuel dispenser for purchases of $75 or less. For any purchase at an automated fuel dispenser, a funds hold of $75 will be placed on your account for up to three (3) business days. During the hold period, your available account balance will be reduced by $75. After the hold period passes, your account balance will be adjusted to deduct the actual amount for the fuel purchased and eliminate the $75 hold on funds.
Special caution should be exercised when using your Card at restaurants, hotels, car rental agencies, and other travel and entertainment merchant types. When transacting with these merchant types, a hold may be placed on your Card account in an amount equal to the transaction amount plus 20% or more for up to seven (7) days. During the hold period, your available account balance will be reduced by the amount of the hold. After the hold period passes, your account balance will be adjusted to deduct the actual amount of the transaction and eliminate the hold on funds. If a dining, travel, or entertainment merchant pre-authorizes a transaction and you do not end up making a purchase with that merchant, a hold may remain on your account balance for up to thirty (30) days. Transactions at certain merchants, especially car rentals and hotels, may result in a hold on your funds for up to ninety (90) days. It is recommended that you speak to the merchant to understand their pre-authorization practices before using your Card.
If you use your Card number without presenting your Card, such as for mail order transactions or Internet purchases, the same terms apply as with card-present transactions. For security reasons, we may limit the amount or number of card-not-present transactions you can make on your Card.
You should obtain and retain receipts for all transactions, including loads, onto your Card. Your receipt will be necessary to verify your transaction in the event of a dispute.
If you are entitled to a refund for any reason for goods or services purchased with your Card, you will receive credits to your Card for such refunds. Refunds for Card purchases cannot be received in cash. The amount credited to your Card for a refund may not be available for up to five (5) business days from the date the refund transaction occurs. Boom is not responsible for the quality, safety, legality, or any other aspect of goods or services purchased with your Card.
You can use your Card to withdraw cash at any Automated Teller Machine (ATM) that bears the Visa, Star, or Plus logo. Where supported, you can also check your Card account balance at an ATM. You can also get cash back at the Point-of-Sale (POS) at certain merchant locations, typically at large grocery stores and drug stores. Your Card PIN will be required to initiate and complete all ATM transactions or to withdraw cash at a merchant POS accepting Pin purchases. (Please remember to use your 4-digit Card Pin. Your Boom PIN is not a valid code to use when accessing ATMs and making Pin purchases at POS). The use of your Boom Card at ATMs that do not bear the Visa, Plus, or Star logo will be invalid and declined. For fees associated with Cash withdrawals and Balance Inquiries at an ATM, refer to the “Fees” section of this agreement.
To avoid ATM surcharge, visit any ATM with an AllPoint logo. Your Boom Card must be activated and you must have your 4-digit Card PIN to perform a withdrawal transaction at any ATM bearing the Visa, Plus, or Star logo.
(Unless you have direct deposit with Boom where ATMs fee is waived, you will be charged a $2 ATM withdrawal fee)
An ATM provides a quick and convenient way to access your money. Use caution and remember the followings safety tips whenever you use an ATM:
You can use your Card to make purchases or withdraw cash subject to the minimum and maximum amounts set forth below. Cash withdrawals may be further restricted by the policies or cash availability of the individual merchant or ATM where the withdrawal is taking place. Likewise, purchases are subject to the minimum and maximum values allowed by the individual merchant. Transactions that exceed the limits set forth below will be declined. You can load your account subject to the amounts stated below. The amount allowed for a load may be further limited by the individual merchant or kiosk where the load is taking place. Loads at Visa Readylink merchants are allowed for a minimum of $20 and a maximum of $750. Loads, incoming money transfers (Receive Money), and incoming Direct Deposits that exceed the limits set forth below will be rejected. In addition, any credit transaction for an amount that would cause your account balance to exceed the maximum amount will be rejected. Limits apply to a single Boom account. You may only have one Boom account registered in your name at a time. Repeated attempts to make transactions outside the allowable limits may be treated as suspicious, resulting in your Boom Card and Boom account being suspended. If you are subject to unexpected declines or rejects and believe your account may have been suspended, please call customer service at 1-888-880-6842. We reserve the right to change the transaction limits for security purposes. You will not be penalized if your account balance exceeds the maximum balance limit as a result of a decrease in the allowable maximum balance by us. For information about the current transaction limits, call customer service at 1-888-880-6842, or visit www.useboom.com.
|Account Balance Limit: $15,000|
|Transaction Type||Per Transaction Amount Limit||Daily Transaction Count Limit||Daily Total Amount Limit|
|Cash Withdrawal and Purchase|
|Loads and Other Funding|
|Funding of all types: cash/check load, Direct Deposit, Receive Money||15||$15,000|
|Cash Load||$5 – $2,999||5||$2,999|
The following fees apply to members who register on or after November 14, 2014. Fees expressed as a percentage (%) are assessed as a percentage of the U.S. dollar transaction amount. Your account is designed to prevent negative balances by rejecting transactions in excess of your account balance. In rare instances, a transaction you initiate for more than your account balance will be allowed by the system, leading your account to hold a negative balance. In such instances, your account will be suspended until sufficient funds are loaded onto the account to bring the account to a positive balance. You are responsible for loading the necessary funds and Boom reserves the right to collect such funds if you do not load them to your account. No overdraft fees or other penalty fees will be imposed on your account in these instances.
|Boom Account||Boom Pricing|
|Boom Store / Mobile Branches||$1|
|3rd Party Retail Locations||$2.50 – $4.95*|
|Boom Store / Mobile Branches||2.50%|
|Boom Mobile App||2.50%|
|Boom Visa® Prepaid Card|
|Allpoint ATM Withdrawal||$2**|
|Non Allpoint ATM Withdrawal||$2|
|ATM Balance Inquiry||$2|
|International ATM Withdrawal||$2 + 3.00%|
|Sending Money – Boom Account||Through Boom Agent||Via Boom App|
|To U.S. Boom Account||$0||$0|
|To Haiti Boom Account|
|$0.01 – $49.99||$3||$2|
|$50.00 – $99.99||$4||$4|
|$100.00 – $249.99||$6||$5|
|$250.00 – $999.99||$8||$5|
|$1,000.00 – $1,499.99||$10||$5|
|$1,500.00 – $2,999.00||1.50%||$5|
* Loading funds to your Boom account using 3rd Party will carry a fee. The fees vary by merchant
** No additional surcharge fees when you use “Allpoint” ATMs for cash withdrawals.
In addition to the fees Boom charges for ATM cash withdrawals and Balance Inquiries, the ATM operator may charge additional fees. Third party fees vary at the discretion of the ATM operator. Typically, the fees range between $1.50 and $4.00. Third party ATM operator fees will be clearly displayed on the ATM screen prior to completion of the transaction. If you do not agree to pay the ATM fees required to complete the transaction, you may decline and cancel the transaction.
Boom does not charge you a fee to load funds to your account. However, the merchant or third party load provider will charge fees at the point of transaction. Fees vary at the discretion of the service provider and typically range from $2.50 – $4.95. All load fees should be clearly displayed or communicated to you prior to completing the transaction, and all fees are paid at the point of transaction. If you do not agree to pay the load fee, you may decline and cancel the transaction.
Visa Readylink (available at popular drug and grocery stores, often referred to as “Visa Prepaid Load”) load fees are paid to the merchant at the time of the transaction, and in addition, a $0.05 fee is assessed by Visa to the cardholder’s account.
The following fees apply in the event of lost or stolen cards, account closures, and special service requests.
|Lost Card Fees|
|Lost card replacement||$5.00|
|Transaction history via Boom Mobile App||$0.00|
|Balance inquiry by SMS text or Boom Mobile App||$0.00|
|Paper transaction history by mail||$5.00|
|Cash Out (to close an account and receive balance by check)||$2.00|
It is essential for you to keep track of your Card activity and balance. This will help ensure that no unauthorized activity has taken place on your Card and that adequate funds are available when you wish to make purchases, withdraw cash or send money. It is recommended that you verify your account balance against your own records on a regular basis. You can check your account balance in several ways:
You should also periodically review your transaction history to ensure all transactions made with your Card were authorized by you. You can review your transaction history in several ways:
If your Card has been lost or you think it may have been stolen, you can cancel or deactivate the use of your Boom Card by:
Using the Boom mobile App:
Speaking to a customer care agent:
Please call Boom customer service immediately 1-888-880-6842. When reporting a lost or stolen card, you must provide your name, your mobile phone number, the dates, merchant names and amounts of your most recent transaction(s) and any other personal information necessary to verify your identity and ownership of the Card account. We may require an affidavit confirming the information you provide related to your lost or stolen card prior to the issuance of a replacement card or any refund for unauthorized transactions. You agree to fully cooperate with us in our investigation of any possible unauthorized use of your Card. Your Card can be replaced if lost or stolen or in the event of counterfeit, fraud, or transactions made on the Card without your permission, under certain circumstances.
If you believe there have been errors or unauthorized transactions against your account upon review of your account and transaction history, call us immediately at 1-888-880-6842. You must contact us no later than sixty (60) days after noticing the error or sixty (60) days after receiving a paper Transaction History statement, whichever is earlier. When you reach customer service: 1. Provide your name, Card number if you have a Card, and the mobile phone number you used to register for the Boom service; 2. Describe the date, merchant name, and amount of the transaction you believe to be in error; for money transfers, indicate the name of the recipient; 3. Explain why you believe the transaction is an error. We may require you to send your complaint or question in writing within ten (10) business days. If you do not provide it within ten (10) business days, we may not credit your Card account while investigation is underway. We will investigate the transaction in question and determine whether an error occurred within ten (10) business days after we hear from you. We will correct any errors that we discover promptly. If more time is required to complete our investigation, we may take up to forty-five (45) days to resolve your complaint or question. For errors involving new Cards, point-of-sale, or international transactions, up to ninety (90) days may be required to complete our investigation. You agree to cooperate with any investigation we may undertake. We will inform you of the outcome within three (3) business days of completing the investigation. If we determine that no error occurred, we will send a written explanation. Copies of the documents used in the investigation may be obtained by contacting customer service at: 1-888-880-6842. For more information about our error resolution process, call us at 1-888-880-6842 or visit our website at www.useboom.com.
It is your responsibility to take reasonable measures to safeguard your Card from loss or theft. Failure to take such measures may result in losses to you. The loss, theft or unauthorized use of your Card could result in the loss to you of all value in your account. If your Card has been lost or if you believe your Card has been stolen or that unauthorized transactions have been made using your Card, you must notify us immediately by calling 1-888-880-6842. If someone performs an unauthorized transaction on your account and you notify us within two (2) business days of the transaction, you can lose no more than $50. If you do not notify us within two (2) business days of an unauthorized transaction on your Card account, you could lose as much as $500. If you do not notify us within sixty days of noticing an unauthorized transaction, you may be subject to all losses associated with use of your account. Any transactions routed through the Visa system are protected by the “Zero Liability Policy.” That means that you generally will not be responsible for unauthorized Visa transactions including ATM cash withdrawals made through the Visa or Plus networks, provided that you notify us within sixty days of noticing the unauthorized transaction in your transaction history or after receipt of a paper statement, whichever is earliest.
If we do not properly complete a transaction from your Card on time or in the correct amount according to our Agreement with you, we will be liable for any losses or damages you may incur as a result. These damages exclude consequential damages (including lost profits), extraordinary damages, special or punitive damages. Exceptions to our liability include: 1. If, through no fault of ours, you do not have enough Value available on your Card to complete the transaction; 2. If a merchant refuses to accept your Card; 3. If an ATM where you are making cash withdrawal does not have enough cash; 4. If an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you initiated the transaction; 5. If access to your Card has been blocked after you reported your Card lost or stolen; 6. If there is a hold or your funds are subject to legal process or other encumbrance restricting their use; 7. If we have reason to believe the requested transaction is unauthorized or illegal; 8. If circumstances beyond our control (such as fire, flood or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; 9. Any other exception stated in our Agreement with you.
If you think there has been an error or problem with your money transfer, immediately call us at 1-888-880-6842 or email us at firstname.lastname@example.org. You must contact us within 180 days of the date that funds were supposed to be made available to the recipient. Please provide: 1. Your name, telephone number and address, 2. The error or problem with the transfer, and why you believe it is an error or problem, 3. The name and phone number of the person receiving the funds, 4. The dollar amount of the transfer, 5. The date and time the transfer was made. We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.
You have the right to cancel a money transfer and obtain a return of all funds facilitated by us, including any fees. To cancel a transfer, you must contact us directly by phone within 30 minutes of completing the transfer. When you contact us, you must provide us with information to help us identify the transfer you wish to cancel, including the amount and location where the funds were sent. We will refund your money within three business days of your request to cancel a transfer as long as the funds have not been deposited into a recipient’s account or withdrawn from the recipient’s account.
Your Card and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement to successors or assigns of Boom Financial, Inc. in the event of a merger or sale of the company. Use of your Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at any time. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement shall be governed by North Carolina state law except to the extent governed by federal law.
We reserve the right to amend or change the terms of this Agreement at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend your Card or this Agreement at any time. You may cancel this Agreement by returning the Card to us. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination.
This agreement and related disclosures (hereafter referred to as “Disclosures”) are available to you in hard copy or electronic format; however, you consent to electronic delivery of future Disclosures through the Boom website at: www.useboom.com or the Boom Mobile App, which provides a link to the Boom website. Notifications of important product updates will occasionally be delivered to you by SMS text message. If you opt out of SMS text notifications from Boom, you may not receive these notifications. To ensure that you able to receive notices of important product updates, you must update us with any change to your SMS text-enabled mobile phone number by contacting us in writing or by phone. In order to access disclosures electronically through the Boom website, the following minimum computer hardware and software requirements must be met: IBM compatible or Macintosh personal computer system with Internet connectivity; available hard disk drive space of at least 50 kb; a computer pointing device, such as a mouse; 128-bit SSL (Secure Socket Layer)-compatible browser, such as Internet Explorer 5.0, or higher; computer monitor capable of displaying Internet Web pages and graphics; graphical user interface operating system, such as Windows 2000 or later, or OS9. Updated Disclosures will not be distributed to you by mail or by email unless you request it by writing to Boom Financial, Attn: Customer Service, P.O. Box 391299, Mountain View, CA 94039, or calling us at 1-888-880-6842. You may withdraw your consent to receive updates to Disclosures electronically through the Boom website by contacting us in writing or by phone. By opening a Boom Account with us, you certify that you agree to these terms and conditions, that you consent to receive Disclosures electronically through the Boom website, and that you have not withdrawn said consent.
An account is considered to be inactive or dormant if the account has no debit and/or credit funded transaction initiated or received by you during the last 90 days (3months). Account inactivity includes having no fund deposits, no transfers received or initiated, and no Card activity, including no purchases or withdrawals. Balance inquiries are not considered funded transaction.
If an account has been inactive or dormant for more than 90 days (3 months), Boom reserves the right to close the account at its discretion, and refund your money. To prevent an inactive account closure, activate your Boom account immediately by loading funds to your account, transferring funds or receiving funds to or from another Boom member, or making a purchase (POS or online) or a withdrawal at an ATM using your Boom Visa card.
Boom charges a $2 account closure fee to administer the closing of your account and the issuing of your refund check. An account closure fee of $2.00 will be deducted from the available balance in your account. This fee applies to all account closures, including direct request by the account holder to close the account and closure due to inactivity. If your account has a balance of $2 or less at the time of account closure, Boom will not return any funds to you. After deducting the $2 account closing fee, any remaining amount in your account will be refunded to you in the form of a refund check made payable to the account holder which will be delivered via US Postal Service to the registered address of the account holder within 10 business days after date of account closure. Please contact Boom customer care at 1-888-880-6842 if you have any questions about your account.